I hate waiting on hold. I am so sure you do too! Let's face it, waiting on hold is about as exciting as watching a dial-up modem connect to the internet. Long customer wait times are a plague on businesses everywhere, breeding cranky customers, missed sales, and support teams wishing

We are currently working on Alex the Voice AI. It is a solution designed to help companies provide all their services through voice. The complexity of services makes this such a crucial topic, especially in financial services. Financial inclusion means everyone has access to the resources they need to thrive

Is Voice AI: Friend or Foe to Live Agents? When we introduced Alex AI to the world last month in the WebSummit, we received a lot of questions: should live agents be concerned about the AI? Artificial intelligence (AI) is transforming businesses at a whirlwind pace, and the realm of

Whelp offers multiple levels of customer support. Customers are accustomed to rapid, convenient, and personalized service across various platforms. To meet this expectation, businesses need a multi-tiered communication strategy that leverages AI, chatbots, omnichannel support, and live agents seamlessly. Here is how we play this game: Level 1: AI-Powered Self-Service

AI's Transformative Power: Horizontal Applications Across Industries We use AI to create chatbots. And we just released the Voice AI. But, artificial intelligence (AI) is not just about creating chatbots, smart home devices, or self-driving cars. The capabilities within AI's vast toolkit are transforming industries in unique and innovative ways.

The AI-Driven Transformation of Contact Centers: A Look into the Future Last month, we introduced Alex Voice AI to the world during the WebSummit Qatar. Here is the video: https://youtu.be/Ak6z0dke5aw We believe that the rise of powerful Voice AI technologies is poised to fundamentally reshape the way

The customer support landscape is poised for a revolution, driven by the powerful synergy between cutting-edge Artificial Intelligence (AI) and the irreplaceable human touch. This future envisions a world where AI works alongside live agents, collaborating to deliver exceptional service that is both lightning-fast and deeply comprehensive. At the forefront

Imagine a world where talking to customer service is as easy as chatting with a friend who never sleeps, gets tired, or takes a break to sip coffee. Welcome to the future of customer service, powered by voice AI, where robots are more than just fancy gadgets; they're your first

I see more and more people around me chatting with banks and eCommerce and travel companies for customer support. Chatting with businesses is a game-changer compared to old-school phone calls. Here's the scoop: when you chat, everything you say is saved automatically. This is super handy because if there's ever

Community banks face a unique challenge: balancing the need for digital innovation with the personal touch that their customers value. This is where voice AI, the technology behind those friendly virtual assistants we've all grown accustomed to, steps in like a financial superhero. Think of it this way: voice AI

In the future, getting help from customer service is going to be a lot more fun. Imagine a world where when you talk to customer service, it feels like chatting with a friend who makes you laugh. This is because customer service will have three main players: the customers (that's

When we built Whelp, we aimed to work closely with contact center managers. So, if you are a contact center manager, or the head of customer support, or the manager for customer success, picture this scenario: Your contact center, abuzz with agents handling customer inquiries through various channels. Amidst this

Title: Boosting Your Business: AI Magic for Small and Medium Folks! Hey there, small and mighty business owners! Ready to kick things up a notch? Well, enter the superhero world of Artificial Intelligence (AI) – your secret weapon for automation that can make your life a whole lot easier. Smooth Sailing

You should hate it too. Because it is costing your business money. Imagine you’re trying to order a pizza, and you’re stuck on hold, listening to the same jazzy tune for what feels like an eternity. You start wondering if they're trying to bake the pizza while you

The Dawn of a New Customer Support Experience As we step into 2024, it's clear that the landscape of customer support is undergoing a monumental shift. At the forefront of this transformation is Whelp, a pioneer in leveraging behavior data and artificial intelligence (AI) to redefine how businesses interact with

Why a Unified Inbox is Your New Best Friend Hello, wonderful people of the internet! Today, I'm bringing you something exciting, something revolutionary, and no, it's not a new Christmas song (sorry!). It's all about the magic of a unified inbox. Yes, you heard that right – let's talk about how

I hate waiting on hold. I have never met anyone who enjoys being put on hold. Especially if the music played while you are on hold is a horrible choice of an intern. Imagine stepping into the future of banking, or as a matter of fact, any given business where

Did you know that in the realm of customer support, messaging is quickly becoming king, and conversational AI is its trusty scepter? It's all about ditching the old-school call centers and embracing the world where your texts get witty and smart responses, thanks to Artificial General Intelligence (AGI). Imagine this:

Did you know that a whopping 67% of customers will say "ADIOS" to a business if they encounter a bad customer service? It's a jungle out there in the business world, and the customer is the lion king, ready to pounce away at the slightest hint of trouble. This is

Dive into the transformative world of predictive customer support, where AI foresees issues and enables proactive solutions.