Every conversation. One shared inbox.
Phone, email, live chat, WhatsApp and social messages land in one shared inbox, so nothing slips and every reply is faster.
Free plan available. No downloads or installation.
Features
Built for teams that answer hundreds of chats a day.
Everything an agent needs to answer fast, on any channel.
One place
A feature-rich inbox that stays easy to use
A clean, fast interface built for support teams, with every tool an agent needs one click away.
Teamwork
Assign conversations in a click
Route each conversation to the right teammate so every customer gets a prompt, owned answer.
Every email in the same inbox
Shared mailboxes sit next to chat, threaded with the rest of the customer’s history.
Write better emails, faster
Rich formatting, attachments and templates for replies that look as good as they read.
Context
All your customer data in one place
Profile, history and orders sit beside the conversation, so agents never ask twice.
Speed
Saved responses
Answer common questions with saved responses your whole team shares.
Voice
Calls, built in
Place and receive calls from the inbox, through Twilio, without switching tools.
Voice
Voice messages
Send a voice recording when it explains things better than text.
Timing
Schedule messages
Write now, send later. Messages go out when your customer is most likely to read them.
Formatting
Customize every reply
Bold, lists, links and the formatting your team expects from a modern editor.
Also in the inbox
Small things that save hours.
Folders
Organize conversations with folders your team defines.
Real-time discussions
Discuss a case with teammates in real time, right next to the chat.
Tags
Tag and categorize conversations for cleaner tracking and reports.
Private notes
Leave private notes the customer never sees.
Invoices
Send invoices to customers without leaving the conversation.
Events
Schedule and send events and appointments from the chat.
Questions, answered.
Connect your channels (WhatsApp, web chat, SMS, email, voice and social) to one shared inbox. AI Agents answer routine questions instantly and hand complex conversations to your team with full context.
No. Whelp runs in your browser and you can get started in minutes. iOS and Android apps are available for agents on the go.
A modern web browser is all you need. Some channels, like the WhatsApp Business API, need a short verification with the provider.
Every plan includes unlimited conversations. WhatsApp Business Platform fees are billed separately by Meta.
All cloud connections are encrypted end to end, two-factor authentication is available, and on-premises deployment is available for maximum control. See our privacy policy for full details.
Yes. Contact our team and we’ll cancel it. Your plan keeps its features and limits until the end of the billing cycle.
Yes. Premium and Enterprise customers get packages tailored to their volume. Talk to us for a quote.