Privacy policy
Introduction
Welcome to Whelp, Inc. (“Whelp”, "we", "us" and "our"). Whelp provides software and services that unify your email, customer communication channels, and apps in one platform, helping teammates work better together. The “Websites” means Whelp’s websites (including without limitation www.getwhelp.com, web.getwhelp.com, app.getwhelp.com and any successor URLs, mobile or localized versions and related domains and subdomains), and the “Services” means Whelp’s products, applications, and services, in each case in whatever format they may be offered now or in the future.
Purpose of this Privacy Policy
The purpose of this “Privacy Policy” is to inform you of the type of personal data we collect when you use our Services, why we collect the data, how it is used and your rights and choices. If you do not agree with this Privacy Policy, do not access or use our Services.
Personal Data We Collect
Personal Data that you provide to us: When you register for a Whelp account you are required to provide certain basic contact information, such as your name, and email address, and telephone number. If you are registering for a paid account you will also be required to provide payment information, such as payment card details (collected by our payment service provider) as well as other information that you voluntarily choose to add to your account profile, like a profile photo or a timezone. We will inform you when requesting your Personal Data, if certain data must be provided or if it is optional. We will also inform you of the consequences should you not wish to provide this data. We also collect the information that you may choose to submit to our customer support team, for example regarding a problem you are experiencing with our Services. This may include your contact information, a summary of the problem you are experiencing, and any other documentation or information that would be helpful in resolving the issue.
Automatically collected data: When you interact with Whelp through the Services, we automatically collect information about you through cookies (small text files placed on your device), mobile device identifier and other technologies. Please read the “Cookies” section below to learn more about how we use cookies and other technologies. When you visit our Websites, our servers record information (“log data”), including information that your browser automatically sends whenever you visit the Website. This log data includes your Internet Protocol (“IP”) address (from which we understand the country you are connecting from at the time you visit the Site), browser type and settings, the date and time of your request.
Data from other services you link to your account: In order to perform tasks that are part of the Services we require you to integrate your third-party email service with your Services account. Doing so provides us with access to your email account(s) and the content included therein. You authorize this access by agreeing to this Privacy Policy and providing any consent required by your email provider. We receive information about you when you or your administrator integrate or link a third-party service with our Services. You or your administrator may also integrate other third party services you use with and into our Services. For example, you may authorize our Services to access and display messages from within an instant messaging application, or to access and display files from a third-party document sharing service. The information we receive when you integrate our Services with a third-party service depends on the settings, permissions and privacy policy associated with that third-party service. Please check the privacy settings and privacy policy of these third-party services to understand what data may be disclosed to and shared with us.
Data Security
We take all necessary precautions, as well as appropriate organizational and technical measures, to maintain the security, integrity, and confidentiality of your Personal Data, and in particular to prevent it from being altered or damaged and to prevent any unauthorized third party from accessing it. We also use secured payment systems consistent with the state of the art and the applicable laws and regulations.
