Reporting

Know exactly how support performs.

Track every call, chat and email. Advanced reporting over any time range helps you spot trends and optimize operations.

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Free plan available. No downloads or installation.

Features

Stop guessing how support performs.

From first response to resolution, every number in one place.

Efficiency

Monitor average handling time

Measure average handling time and find where your team can move faster.

Live numbers, no spreadsheets

Any date range

Export and share

Speed

First response time analysis

Analyze first response time for every agent and team, and watch it drop.

Automation

Chatbot performance

See how often AI Agents and chatbots resolve, and when they hand off.

Channels

Channel-specific reports

Compare volume and performance across every channel you support.

Overview

Reports overview

One overview of all your reports to compare data from every source.

Filters

Custom range filter

Set a custom date range to focus on exactly the period you care about.

Report types

A report for every question.

Company reports

Customer interactions, agent performance and chatbot usage across all channels.

Agent reports

Productivity and performance for each agent on your team.

Chatbot reports

How well your chatbot and AI Agents automate inquiries.

Tag reports

Volume and performance broken down by conversation tag.

Integration reports

How integrations affect conversations and productivity.

Export

Export any report for deeper analysis or sharing.

Explore the platform

Works best together.

AI Chatbot

AI Agents and a drag-and-drop flow builder

Questions, answered.

Connect your channels (WhatsApp, web chat, SMS, email, voice and social) to one shared inbox. AI Agents answer routine questions instantly and hand complex conversations to your team with full context.