What do we want? Better customer support! When do we want it? Since yesterday! OK, hold my beer! Let's go! As you may have seen, the world of customer support is undergoing a seismic shift.  Gone are the days of generic, frustrating interactions with limited-capability chatbots.  Welcome to the era

We started our journey on Feb 14th, 2019. I clearly remember it being a cold morning in New York when we received our incorporation documents. Since then, we've had the privilege of partnering with over 150 organizations, helping them revolutionize their customer support processes. This journey has given us unique

AI is expensive. It is. No one doubts that. LLMs are too large and costly to train AI on the proprietary organizational data, and that is why, a groundbreaking approach is challenging the notion that bigger is always better. Whelp AI's innovative Smart Language Models (SLMs) are proving that smaller,

You know who is the best customer? Not the returning customer, but the customer that grabs someone else on their way back to your business! And how do you get such customers? Forward-thinking companies are discovering that exceptional customer service isn't just about solving problems—it's becoming a powerful engine

Are your small and medium business processes effective or efficient? What about both? Possible? Absolutely, yes! How? Here is how: small and medium-sized businesses (SMBs) often find themselves walking a tightrope between being effective and being efficient. While these terms are sometimes used interchangeably, they represent distinct concepts that can

We humans love authenticity. We just cannot resist the real voices, real stories, and real people behind the brands. While many turn to traditional marketing agencies or hire expensive in-house teams, there's a powerful alternative that's proving incredibly effective: founder-led marketing. Let me show you why this approach is transforming

We work a lot with small and medium businesses. We see a lot of dollars going into acquiring new customers instead of focusing on customer satisfaction for the existing ones. We think it will change in 2025. The focus mostly will be or should be given to customer satisfaction and

Customer is the backbone of any small and medium business. SMB owners should care more about retention of the existing customers than new customer acquisition. But what we see at Whelp is the opposite: many small and medium-sized businesses (SMBs) focus heavily on acquiring new customers. While customer acquisition is

2025 is almost at the door. We are experiencing record numbers of sales, shopping, growth, and expansion, and customers are becoming more and more reluctant with every transaction to stick to one business if their loyalty is not appreciated. The evolution of customer experience is reaching a critical inflection point.

Let's reverse engineer the customer support. Here is how we see it - and this could possibly be the future of modern customer support for the most delightful customer experience. The traditional customer support pyramid is undergoing a revolutionary transformation. For years, we've seen a structure where the bulk of

It is that time of the year. We all are crazy busy! Craaaazy Buuuuzzzzyyy! But, it is also a magical time of the year for businesses! The holiday season brings both opportunities and challenges for businesses. While sales typically surge, so do customer inquiries, return requests, and support needs. Modern

WhatsApp has become an indispensable tool for small businesses looking to boost their sales and strengthen customer relationships. This messaging platform offers a direct, personal connection with customers that traditional marketing channels simply can't match. For retail shops, WhatsApp enables real-time product inquiries and reservations. A local boutique can create

WhatsApp and/or SMS is the New Email. Believe it or not. That is how it is. Email marketing is out. WhatsApp and SMS are in—and they're revolutionizing how small businesses connect with customers. Traditional email marketing struggles with low open rates, often hovering around 20%. In contrast, SMS

In the bustling world of small business communication, choosing between WhatsApp and SMS can feel like navigating a complex marketing maze. Let's break down the pros and cons for different business types with real-world scenarios. Psst! Whelp can offer both, so we got no horse in this race, or maybe

In today's fast-paced business landscape, data is the key to unlocking customer satisfaction. Whelp's reporting tools give you the power to understand your customers on a deeper level, improve your service, and ultimately drive business growth. Understanding Your Customers with Whelp Whelp's intuitive dashboard tracks crucial metrics like customer satisfaction

Conversations are the lifeblood of any customer interaction. They aren't merely transactional exchanges; they're opportunities to forge genuine connections, build trust, and leave an enduring positive impression. Whether it's a brief inquiry or a complex issue, the way you engage in conversation can make all the difference in shaping the

In the bustling corridors of modern communication, the inbox stands as a relentless gatekeeper. Emails flood in relentlessly, each one demanding attention, creating an overwhelming cacophony of digital noise. This modern dilemma of email overload isn't just a minor inconvenience. It's a pervasive issue that seeps into our daily lives,

What is CRM? In the vast expanse of modern business terminology, few acronyms wield as much influence as CRM. Customer Relationship Management, or CRM, is a sophisticated system designed to manage a company's interactions with current and potential customers. The roots of CRM stretch back to the Rolodex and handwritten

In today's digital age, providing exceptional customer support across multiple channels is essential for business success. This article will explore the concept of omnichannel customer support and provide insights into mastering this strategy to meet customers' evolving needs. Understanding Omnichannel Customer Support Omnichannel customer support involves providing customers with a

In recent years, chatbots have emerged as a powerful tool in the realm of customer support, transforming the way businesses engage with their customers. From streamlining inquiries to providing personalized assistance, chatbots offer a myriad of benefits that revolutionize the customer support landscape. Understanding Chatbots Chatbots are software applications designed

In the realm of customer support, response time is paramount. Quick and efficient responses can make all the difference in customer satisfaction and retention. In this article, we'll explore the best practices for support teams to enhance their response time and elevate the overall customer experience. Analyzing Current Response Time

In today's hyper-connected world, providing personalized customer support is no longer just a competitive advantage—it's essential for business success. With the rapid advancement of technology, particularly Artificial Intelligence (AI), companies now have the opportunity to deliver tailored experiences that meet the unique needs and preferences of their customers. Understanding