AI is everywhere, all around us. But, do we have to adopt it as fast as it is spreading? In an era where artificial intelligence is reshaping industries, small and medium-sized businesses (SMBs) often find themselves caught between ambition and affordability. The good news? You don’t need a full-blown

Businesses and individuals alike are continually seeking more effective ways to interact with data. Whether you're answering customer questions, analyzing trends, or making strategic decisions, the tools you choose matter. Two of the most powerful technologies available—chatbots and AI agents—serve distinct purposes. Understanding when to use each can

The future of omnichannel customer support is being shaped by a few key trends: automation, personalization, integration, and real-time responsiveness. As customer expectations continue to rise, businesses are under pressure to deliver seamless, consistent experiences across every channel: email, chat, social media, voice, and more. Where Omnichannel Is Headed 1.

Now that AI is involved into our daily lives, customer support today is more complex than ever. Teams are expected to respond instantly, across multiple channels, and with a personal touch — all while keeping costs down and productivity up. At Whelp, we understand these challenges deeply and have built a

In today’s enterprise world, data is everywhere—but answers are hard to find. Teams are buried under dashboards, spreadsheets, and endless reports. The result? Wasted time, duplicated work, and missed opportunities. At Whelp AI, we believe reporting should be as easy as asking a question. No more digging through

The Future of Enterprise Knowledge Management Is Conversational Let's face it - we have too much data! There is a sh*t load of data in every single company. And, employees don’t have time to dig through dashboards, portals, or outdated wikis. Whelp AI brings knowledge to your fingertips—

We all know this never-changing fact: knowledge is power—but only if you can access it when you need it. For medium-sized organizations, especially in the banking sector, managing and retrieving internal knowledge efficiently can be the difference between smooth operations and costly delays. Enter Whelp AI: a powerful AI-driven

Whelp AI leverages advanced AI models to create a virtual customer service team capable of: - Providing 24/7 availability. - Delivering instant responses to inquiries. - Offering personalized interactions based on individual customer needs. - Ensuring consistent service across all channels. - Resolving complex issues quickly and efficiently. Whelp

Behind every call, there is a person willing to give you his or her money. The only thing left to do in the first place is to pick up the phone. But because businesses are busy, and limited with headcounts, a single missed phone call can mean the difference between

We at Whelp work very closely with organizations of any size. And, these organizations are sitting on mountains of valuable information trapped in static documents, databases, and repositories. Whelp AI is changing this paradigm by converting this dormant data into interactive, conversational knowledge that employees can easily access and utilize.

I recently tried to get a quote on car insurance. Damn it! It is a never-ending process. It is a vicious cycle! I know that getting insurance quotes has traditionally been a time-consuming process filled with endless form-filling and back-and-forth communication. Whether you're shopping for a car, home, travel, or

Every single organization undoubtedly has tons of structured and unstructured data available in some sort of shape and form, in a different type of document format. These organizations are sitting on mountains of valuable data trapped in static documents - from technical manuals and blueprints to spreadsheets and scanned images.

Remember those clunky beige computers that took forever to boot up? The ones where you'd click something, go make a coffee, and maybe it'd be loaded by the time you got back? We've come a long way since then, and nowhere is this evolution more apparent than in customer service.

Let's be honest, "AI" feels like the marketing buzzword of the decade.  Every company is slapping it on everything, from toasters to toothpaste. So, when we talk about AI in customer support, you might roll your eyes and think, "Just another fancy trend, right?" Wrong.  Dead wrong. If you run

What if not a single customer waits on hold, all calls to the call center are answered without exception, communication is streamlined through Calls, SMS, and Messaging, and everything is added to the CRM for records management? Is it even possible? Heck yea! Whelp AI is revolutionizing customer experience by

We built Whelp AI, and many people ask us what the main difference between us and other players, specially OpenAI's GPT is. The world of language models (LMs) is rapidly evolving, with new players and approaches emerging constantly.  Two prominent examples, Whelp SLM and OpenAI's GPT, represent distinct philosophies in

You can build an amazing business for years, and yet a single negative customer experience can spiral into a PR nightmare faster than you can say "let me speak to your manager." For medium-sized businesses, poor customer service isn't just an inconvenience – it's a silent killer that eats away at

There is too much data in every single company. Organizations today are awash in data.  From customer interactions and sales figures to sensor readings and social media chatter, the sheer volume is overwhelming.  We're not just talking about "big data" anymore; it's humongous data, and many businesses are struggling to

For small and medium businesses (SMBs), a well-maintained knowledge base is the backbone of efficient operations, stellar customer support, and a well-informed team. While large language models (LLMs) like ChatGPT have captured headlines, their reliance on vast, public datasets and susceptibility to external outages can be problematic for SMBs seeking

Customers are no longer sticking to one channel when it comes to online presence. From browsing to social messengers, from mobile to web, customers appreciate the convenience of omnichannel services. With this shift, and at the forefront of this change is the rise of omnichannel support. Gone are the days

Small and Medium Businesses do not have the luxury of wasting dollars on marketing, or experimental projects. For them, the business landscape is tough, and for small and medium businesses (SMBs), staying afloat means constantly balancing the scales. You need to be efficient, innovative, and most importantly, customer centric.  But

Picture this: Your company just launched a killer new product, or perhaps a seasonal sale is driving unprecedented traffic. The result? Your phone lines are jammed. Customers are stuck on hold, growing increasingly frustrated, and you're missing out on valuable opportunities.  This scenario, while common, highlights a crucial business need: