Support teams are expected to be fast, intelligent, and always available. But most organizations still juggle fragmented tools: AI agents in one system, chatbots in another, and live agents on a separate platform. The result? Missed context, slower resolutions, and frustrated customers.

Whelp’s Omnichannel Customer Support Platform solves this by bringing all three components: AI Agents, Chatbots, and Live Agents into one seamless, intelligent ecosystem.

AI Agents + Chatbots + Humans = Intelligent Support

Whelp doesn’t treat automation and human support as separate silos. Instead, it enables fluid composition between:

• AI Agents that handle complex workflows, escalate intelligently, and learn from interactions.
• Chatbots that manage routine queries across channels like WhatsApp, Messenger, and web chat.
• Live Agents who step in with full context when human empathy or judgment is needed.

This synergy ensures that customers get the right response, from the right source, at the right time without repeating themselves or switching platforms.

One Platform, All Channels

Whelp supports omnichannel communication, meaning customers can reach you via:

• Email
• SMS
• Social media
• Messaging apps
• Web chat
• Voice

And behind the scenes, Whelp’s unified interface ensures agents and AI have access to shared conversation history, customer data, and resolution workflows, no matter the channel.

Enterprise-Grade Security with On-Premise Deployment

Security is non-negotiable, especially for industries like finance, healthcare, and government. Whelp offers:

• On-premise deployment options for organizations that need full control over their data.
• End-to-end encryption, role-based access, and audit trails.
• GDPR, SOC 2, and ISO compliance for cloud deployments.

This means your internal data stays safe, private, and compliant, whether you run Whelp in the cloud or on your own infrastructure.

Real-World Impact

• A mid-sized insurance firm reduced ticket resolution time by 45% by letting AI agents triage and route claims before human agents stepped in.
• A global logistics company used Whelp’s chatbot + live agent combo to handle 24/7 support across 5 continents without expanding headcount.
• A government agency deployed Whelp on-premise to ensure sensitive citizen data never left their secure environment.

The Future of Support Is Composable and Secure

Whelp isn’t just a support tool, on the contrary, it’s a composable intelligence layer that adapts to your workflows, scales with your team, and protects your data. By unifying AI, automation, and human support in one platform, Whelp helps organizations deliver faster, smarter, and safer customer experiences.