Why Chatting with Businesses is Better Than Calling Them

I see more and more people around me chatting with banks and eCommerce and travel companies for customer support. Chatting with businesses is a game-changer compared to old-school phone calls. Here's the scoop: when you chat, everything you say is saved automatically. This is super handy because if there's ever

Community Banks Get Vocal: How Voice AI is Revolutionizing Digital Transformation

Community banks face a unique challenge: balancing the need for digital innovation with the personal touch that their customers value. This is where voice AI, the technology behind those friendly virtual assistants we've all grown accustomed to, steps in like a financial superhero. Think of it this way: voice AI

The Conversational Future

In the future, getting help from customer service is going to be a lot more fun. Imagine a world where when you talk to customer service, it feels like chatting with a friend who makes you laugh. This is because customer service will have three main players: the customers (that's

When AI meets Voice inside Omnichannel Customer Messaging

When we built Whelp, we aimed to work closely with contact center managers. So, if you are a contact center manager, or the head of customer support, or the manager for customer success, picture this scenario: Your contact center, abuzz with agents handling customer inquiries through various channels. Amidst this

Boosting Your Business: AI Magic for Small and Medium Folks

Title: Boosting Your Business: AI Magic for Small and Medium Folks! Hey there, small and mighty business owners! Ready to kick things up a notch? Well, enter the superhero world of Artificial Intelligence (AI) – your secret weapon for automation that can make your life a whole lot easier. Smooth Sailing

Customers Hate Waiting on Hold

You should hate it too. Because it is costing your business money. Imagine you’re trying to order a pizza, and you’re stuck on hold, listening to the same jazzy tune for what feels like an eternity. You start wondering if they're trying to bake the pizza while you

Embracing a New Era of Personalized Customer Support with Whelp in 2024

The Dawn of a New Customer Support Experience As we step into 2024, it's clear that the landscape of customer support is undergoing a monumental shift. At the forefront of this transformation is Whelp, a pioneer in leveraging behavior data and artificial intelligence (AI) to redefine how businesses interact with

Benefits of a Unified Inbox

Why a Unified Inbox is Your New Best Friend Hello, wonderful people of the internet! Today, I'm bringing you something exciting, something revolutionary, and no, it's not a new Christmas song (sorry!). It's all about the magic of a unified inbox. Yes, you heard that right – let's talk about how

Customer Support Done Right

I hate waiting on hold. I have never met anyone who enjoys being put on hold. Especially if the music played while you are on hold is a horrible choice of an intern. Imagine stepping into the future of banking, or as a matter of fact, any given business where

Google's Gemini, ChatGPT, and The Future of Customer Support: Conversational AI

Did you know that in the realm of customer support, messaging is quickly becoming king, and conversational AI is its trusty scepter? It's all about ditching the old-school call centers and embracing the world where your texts get witty and smart responses, thanks to Artificial General Intelligence (AGI). Imagine this:

How [NOT] To Lose Customers

Did you know that a whopping 67% of customers will say "ADIOS" to a business if they encounter a bad customer service? It's a jungle out there in the business world, and the customer is the lion king, ready to pounce away at the slightest hint of trouble. This is

Mastering Predictive Customer Support: AI's Role in Proactive Help

Dive into the transformative world of predictive customer support, where AI foresees issues and enables proactive solutions.

CRM

How to Elevate Customer Experience with Journey Mapping?

Discover the transformative power of using customer journey mapping on CX. Dive deep into mastering the art of visualizing and optimizing every touchpoint.

Revolutionizing Customer Support: The Chatbot Advantage

Discover how chatbots are reshaping the customer support landscape, offering faster solutions and a 24/7 response system.

The Power of Customer Segmentation in Support: Crafting Personalized Experiences

In today's digitally driven world, businesses are no longer competing solely on product or price – the customer experience has emerged as a key differentiator. Brands that have embraced a personalized, customer-centric approach are reaping the rewards in terms of customer loyalty, advocacy, and retention. Central to this personalized approach is

Mastering the Art of Omnichannel Customer Support: A Comprehensive Guide

Elevate customer experience with seamless omnichannel support; discover insights, strategies, and tools to implement effective multichannel solutions.

Automating Repetitive Tasks with Chatbots: Revolutionizing Efficiency in Customer Service

Discover how automating repetitive tasks with chatbots can elevate customer service, drive efficiency, and revolutionize business operations.

Harnessing the SMS Revolution: A Deep Dive into Conversational Commerce

As the business landscape continuously evolves, one trend stands out, shaping the future of customer interactions – conversational commerce.

Unlocking the Power of Text: Mastering SMS for Stellar Customer Service

We have the insights you need to elevate your SMS customer support service game.

Settings Unleashed: Tailoring Whelp Your Way" - Part 1

That's it for Part 1 of our journey into Whelp’s customization universe.

Revolutionizing Customer Support with AI: A Comprehensive Dive

Explore the potential of AI in enhancing customer support experiences, driving cost-efficiencies and meeting the demands of today's clientele.

Featured

Mastering Modern Customer Support: The Impactful Integration of Flow-Based Chatbots and GPT-Based Systems

Discover how integrating flow-based chatbots and GPT-based support can revolutionize your customer experience, boost agent productivity, and drive growth.

Featured

Improving Customer Retention through Conversational AI

Explore how Conversational AI is revolutionizing customer service, enhancing customer experience, and fostering improved customer retention.

CRM Featured

Enhancing Customer Experience with Customer Segmentation: Tips and Strategies

Learn how customer segmentation can help you improve customer experience and boost your business with these tips and strategies.

CRM

Mobile-Optimized Customer Support: Enhance Your User Experience

Looking for ways to improve your customer support on mobile devices? Our blog post on Mobile-Optimized Customer Support has got you covered.