Well, for sure you have contacted the customer support more than once and spent a lot of time waiting for the operator's response. Finally, you received the necessary instructions and were left with a sense of frustration. Perhaps your customers are experiencing the same thing right now.
Now imagine being able to communicate with a virtual agent on the other side of the screen who will instantly take your requests, respond to them and resolve them within minutes, moreover, impact on sales, faster response times and increasing customer satisfaction.
Then please welcome Chatbots!
In recent years, messaging has become one of the most popular means of communication. Whether it's text messages or messaging apps, this is how many people choose to communicate with others.
When we discuss the benefits of a chatbot for business, the list can be endless.
Customers don't want to fill out forms or expect from an agent to call them back with a proper answer. They prefer to get their questions answered now and to be in control of the entire conversation.
More and more companies are choosing chatbots today as a way to support their customers.
What is it - a race to get ahead of competitors or an adaptation to today's reality?
We may classify chatbots according to their development technology, functionality, and the way they communicate with users. So, conversational AI, which can imitate human communication, has already taken its place in chatbots and it will appear in many areas from entertainment to HR, from professional decision-making processes to e-commerce in the near future.
Now let's take a look at their main advantages:
- Instant response ability
Today, customers get frustrated when they repeatedly ask the same question, file a complaint, or make an offer, and then wait a long time or never receive a response.
As customer expectations rise, large companies need to rethink their approach to customer service.
2. No human interaction - no errors
Even when human interaction is required, a chatbot can help save time by conveying important customer information based on the entire customer journey and providing a personal and fast solution.
3. Sales & lead generation
Chatbots can be the best channel to automate your sales and lead generation process by qualifying your prospects into leads across your website and social channels.
Undoubtedly, chatbots will be transforming the way businesses communicate with their customers & prospects.
4. Save your customer support team for qualitative tasks
Chatbots can be used to assist users or consumers for a specific task, so team may focus on more important tasks.
5. Get Better User Experience
Chatbots provide the best interaction with users and they are the best tool to keep users in conversation on a certain platform, thereby engaging them and keeping the communication going.
6. Welcome the cost and time-efficient service
With the proper use of friendly chatbot engaging visitors becomes easy and quick. This further help to convert potential traffic into customers.
7. Collect data which might be helpful in customer engagement
With chatbots you will be able to collect the necessary information from the customers like their personal details, purpose of visiting, preferences and others.
8. More personalized approach - more conversions
Consumers are more likely to purchase from brands that provide a personalized experience.
The more you contact them personally, the more targeted the interaction with the client will be. This is where chatbots can help you.
Team Whelp is always for innovation and that is why we have developed for the businesses an AI-based chatBot that can simplify all your work via automation and drive faster resolutions for your business.
So why wait?
Hurry up to book a demo, get 30% off and start enjoying seamless customer support.
Whelp can help!