Chatbots gain emotional intelligence
Go to any website and "voilà!", a flashing notification window appears with the message: Welcome, how can we help you?" Immediately you feel you are not alone here, right? In 2021, chatbots were almost everywhere. And still they are growing in usage and reach.
How are chatbots transforming our daily lives?
The global chatbot market is expected to reach $1.23 billion by 2025 with a compounding annual growth rate of 24.3%.
Chatbots have already become a mandatory component of the digital strategy of most companies in the world today: so they either already use chatbots or plan to implement soon. In the meantime, technology is developing at a rapid pace.
The chatbot market has significant development potential because of its strong performance and expected growth rate, which is predicted to reach 1000% over the next 10 years. A staggering percentage, isn't it?
Today we see a trend in using Chatbots as a tool for modern business performing diverse tasks:
- Give information about a service
- Provide legal, medical or any advice
- Help to make purchases
- Place orders in restaurants
- Make regular payments
In addition, in recent years, “mobile devices” have also taken their rightful place in the era of digitalization, and with the growing popularity of instant messengers, the status of intelligent interactive chatbots has predominantly grown.
What do customers think of chatbots?
Communication is getting much smoother
According to consumer research, messaging apps are becoming the preferred way to communicate with businesses. Moreover chatbots are implemented on messaging platforms and the level of service and convenience provided by them is much higher in most cases.
Problems or concerns are solved easily
People no longer wonder is their interlocutor a human or a bot - it does not really matter as long as they receive appropriate answers to their questions. Chatbots are good at answering questions, providing information, making appointments and purchases. Today, chatbots in the banking sector, on average, respond to a query four minutes faster than a traditional call center operator.
After all, no one likes to waste time waiting for an answer from the operator, which starts with “your call is very important to us”. The presence of a chatbot on WhatsApp, other messaging apps, on a website or any other platform gives customers the ability to contact the company anytime, anywhere.
Personalization- we are already remembered
Today, a customer prefers to devote time to the company that is interested in him /her. It is the personalized approach that pushes chatbots forward. So individual proposals are on the way based on our previous dialogues.
When the paramount importance of timely customer support and vitality of customer satisfaction is considered, the business will be set up for success.
For this we created a truly conversational customer support platform, which is tailored for your business and fully ready to deliver a seamless and personalized service with automated chatbots, a unified inbox and user-friendly interface.
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