Whelp automatically routes direct messages received on Instagram to your software making it easier to manage these conversations.

Key Features

• Supports multiple direct message entry points so you know whenever someone is trying to reach your business.
• Reply directly to customers contacting your business.
• Receive a notification when a customer mentions your business in their story.
• Supporting both human agents and chatbots lets businesses build workflows that automate replies, service customers, and guide conversations.

Who is this for?

• Brands with an existing presence on Instagram.
• Businesses looking to handle their Instagram messages centrally alongside their other social channels.
• Developers who want to learn a single unified API to access Instagram messaging and every other messaging channel supported.
• Businesses that are able to offer rapid live agent support to their customers.

What you’ll need

• An approved Professional Instagram account, reach out to your account manager for more details.